Terms Of Service & Privacy Policy
Booking Terms & Conditions
Our detailed booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.
Reservation Duration
Tables are available for two hours, after which they might be re-booked. Please contact us if you would like to stay at your table for longer than two hours and, if we have space available, we will do our best to accommodate you.
We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. Should you wish to have a drink prior to being seated, please arrive earlier or change your reservation to a later time. You may continue your experience in the bar for drinks after your meal.
Late Arrival
We only hold reservations for 15 minutes. If your party has not arrived within 15 minutes after your reservation time your reservation will be cancelled and your table might be used for another booking.
Cancellation Policy and Deposits
For special events/occasions where a deposit is required or for a large group reservations were a deposit is required your reservation is only confirmed once we receive the deposit. You can pay in person or over the phone with you credit/debit card. We require at least 48 hours cancellation notice for groups up to 10 people and 7 days for larger groups. Christmas Day reservations require 30 days cancellation. All cancellations where the deposit was paid must be send by email to info@dogandpartridgesunninghill.co.uk. The deposit are only refundable if your reservation is cancelled within the above time frame.
We are sorry that cancellation charges and deposits have become necessary but we have had too many “no-shows” resulting in empty tables we could have reserved for other customers.
Table Allocation
Due to the large number of requests, unfortunately we cannot guarantee specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.
Food Safety and Allergens
Please tell our staff if you suffer from a food allergy upon placing an order
We respectfully ask that food that has not been prepared in our kitchens is not consumed on our premises. For the avoidance of doubt, this includes celebratory cakes so please ask if you would like a cake made by us for you. At least 48 hours’ notice is required, so please call or e-mail us as far in advance as possible. The reasons we have implemented this policy are that we are (i) often unable to find a place to store the cake in a fridge, which is often required for food safety purposes, (ii) the service of food not on the menu can impact our quality of service to the customer who brought the cake and customers on other tables, especially if we were not warned in advance, (iii) in the event of an alleged food poisoning or serious allergic reaction of one of our guests, we would be unable to trace the source in accordance with our Food Safety procedures.
We cater for most dietary requirements and have strict policies in place for customers with food allergies. Our allergen menus are available in a printed folder ( just ask our staff ) We are happy to respond to any specific requests for further information regarding allergens in our kitchens prior to your visit.
Privacy Policy
Dog & Partridge is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website https://www.dogandpartridgesunninghill.co.uk/
you make a booking on our website. - you make enquiries on our website.
- someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Dog & Partridge is a gastro pub based in Sunninghill.
Our registered address is:
92 Upper Village Road, Sunninghill, SL5 7AQ
How do we collect information from you?
We collect information from you:
- when you make a booking.
- when you visit a restaurant (preferences, allergies etc.).
- make an enquiry.
- when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
Dog & Partridge collects information such as:
- title
- name
- e-mail address (used for
- booking confirmation and post-dining feedback emails)
- home or work address
- billing information taken for deposits, ticketing, or holding credit card information for
use in the case of no-shows (where applicable) - telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Dog & Partridge. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you’re interested in working for us to info@dogandpartridgesunninghill.co.uk. This information may include:
personal details
employment details
education
salary history
other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at info@dogandpartridgesunninghill.co.uk.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Send you service emails (booking confirmation and post-dining feedback).
- Improve our products and services.
- Send marketing communications if you have opted in to receive them.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example third-party payment processors.
Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to, in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@dogandpartridgesunninghill.co.uk.
You have a right to request a copy of the personal information that Dog and Partridge holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@dogandpartridgesunninghill.co.uk.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
